Refund Policy
Last updated: August 19, 2026
This policy applies to purchases made directly through Nano Banana Pro. Our subscriptions and credit packs provide access to digital services only; no physical goods are shipped or need to be returned.
7-Day First-Purchase Guarantee
Your first paid purchase, whether a subscription or a one-time credit pack, is covered by a 7-day money-back guarantee. To request a refund, email support@nano-banana-pro.ai within 7 calendar days of the successful payment.
We may decline a refund if a substantial portion of the credits or paid features included with the purchase has already been used, or if the account shows fraud, abuse, or a violation of our Terms of Service.
We assess substantial use by reviewing credits consumed and successful generation activity after the purchase.
Subscriptions and Renewals
Subscriptions renew automatically until canceled. You can cancel through the billing controls in your account settings before the next renewal date. Cancellation stops future charges and takes effect at the end of the current billing period; it does not automatically refund the current period.
Except where required by applicable law, renewal charges, partially used billing periods, and unused subscription time are non-refundable. If you believe a charge is duplicated, unauthorized, or caused by a billing error, contact us promptly so we can investigate it.
One-Time Credit Packs
One-time credit packs do not renew. A first purchase may qualify under the 7-day guarantee above. Later credit-pack purchases and credits that have already been substantially used are non-refundable, except where required by applicable law.
Failed Generations
When an image or video generation ends in a supported failed or canceled state, the credits charged for that job are normally returned automatically to your account. This is a credit reversal rather than a cash refund. If the credits do not return, email us with the task details so we can investigate.
How to Request a Refund
Send your request from the email address associated with your account to support@nano-banana-pro.ai and include:
- Your account email address;
- The order or transaction ID, if available;
- The purchase date; and
- A short description of the issue.
We aim to review complete requests within 2 business days. Approved refunds are returned to the original payment method. After we submit a refund, your payment provider or financial institution may take 5 to 10 business days to display it on your statement.
Chargebacks and Payment Disputes
Please contact us before opening a chargeback or payment dispute so we have an opportunity to resolve the issue. This does not limit any rights you may have with your payment provider or under applicable law.
Local Consumer Rights
Nothing in this policy limits any non-waivable consumer or refund rights available under applicable law. Where local law provides greater protection, that law will apply.
Contact Us
Questions about this policy can be sent to support@nano-banana-pro.ai.